Frequently Asked Questions

My Account

Why should I register?
How do I connect my Outside+ account to my pinkbike account?
How do I change the information in my profile?
How do I add a custom status to my profile?
How do I get a picture under my username?
What do I do if I didn't receive my confirmation email?
My account got suspended; why did this happen?
Is there a simple way to find my friends in my area?

Address

Fireroad Holdings Inc.
c/o Pinkbike.com
9-40437 TANTALUS RD
GARIBALDI HIGHLANDS, BC, V0N 1T0
Canada

Shipping Address

Pinkbike.com
Po Box 610
Squamish, BC, V8B 0A5

Frequently Answered Answers

My Account

Why Should I Register?
In order to fully enjoy the features of the website, the administrator will require that you register as a member. Registration is free, and allows you to do the following:
- Post new threads
- Reply to other peoples' threads
- Edit your posts
- Receive email notification of replies to posts and threads you specify
- Send private messages to other members
- Access to the largest FREE Buy and Sell section
How do I connect my Outside+ account to my pinkbike account?
Your Pinkbike account email address and your Outside+ account email address need to be the same. When they are the same, you login on Pinkbike and your Outside+ subscription benefits will be available. This includes Trailforks Pro. To guarantee the synchronization happens, log out from your pinkbike account and then log back in. This will resync with Outside+.
How do I change my profile information?
It is solely your responsibility to keep the information in your profile up to date. You should ensure that your email address is kept current. Aside from your username, you can alter all of the fields in your profile. Once you have registered your username, it becomes yours for life. In extreme circumstances, you may request that the administrator change your username, but he or she will require a very good reason to do so. To edit your information you can simply visit your profile, and click the edit button under your details.
Watch the video.
How do I add a custom status to my profile?
Click on the pencil image located underneath your username on your profile page. The field is restricted to 200 characters.
How do I get a picture under my username?
This image is called a headshot - simply click the link labeled 'Upload Headshot' under the 'Edit' button.
Watch the video.
What do I do if I didn't receive my confirmation email?
If you did not receive your confirmation email please do the following: Double check that the email registered was your correct email. Ensure that the confirmation email is not in your "Junk Mail" or "Spam" box, which could happen due to a content filter. If neither of these helps resolve your issue, please contact support. In the email, please include your username and email address.
My account got suspended; why did this happen?
We try to keep Pinkbike.com a family friendly website. Any user that disobeys the guidelines will be warned, or suspended. At Pinkbike.com we don't believe in first time bans; we will, however, suspend users at our own discretion. Why do people get suspended? Suspensions happen if a user is uploading inappropriate photos or videos, directly attacking any user, or directly attacking our website. If a user has been suspended multiple times, we reserve the right to ban the user.
Is there a simple way to find my friends in my area?
Pinkbike.com does include a "Friend Finder" that will allow you to search for your friends in your area. Check it out.

General Usage

How do I use the blog system?
There is a a tab on your profile page that reads 'Blog'. Clicking on that link will bring you to your blog. From this screen you have the ability to create a new blog entry, view your drafts, view your published blogs, as well as the option of submitting your blog to Pinkbike.com.
How do get my story on the front page?
Once your blog has been published, you can submit it to Pinkbike.com. From your blog page, click on the left-hand-side link labeled 'My Blog' to view all the blogs you have published. Then click the link that reads 'Submit To Pinkbike.com'. Upon doing so, your blog will be submitted to Pinkbike.com for review, and have a chance to be shown on the main page. In the event your blog is not accepted to be on the front page, it will be put back in your blog with a reason for rejection. A link beside your blog entry will say 'Rejected, Read Why'. Clicking said link will tell you why Pinkbike.com has rejected your blog entry. There is no limit to how many times you submit any given blog to Pinkbike.com, or to how many blogs you can have at one time. View related thread.
How do I message other users?
Click the link on the top left-hand corner of the page that reads 'Inbox'. From this page, you can send, receive, forward, categorize, and remove any messages you have received or sent. If you are viewing your messages in your inbox, you are able to compose a message to anyone if you know their user name. If you are viewing a user's page, you have the option of sending them a message, and in this case, the user's name is automatically filled in. Watch the video.
How did you come up with the name Pinkbike.com?
In its early years, Pinkbike.com was run from the basement of a house in British Columbia, Canada. The name Pinkbike.com was originally thought up as a joke, the antithesis of names like "extremebiking.com" and "hardcorebiking.com". As time passed, word spread, and Pinkbike grew into the world-renowned source for mountain bike news it is today. Watch the video.
How can I get my paws on some Pinkbike.com stickers?
In order to receive some Pinkbike.com stickers please send us a self addressed, AND stamped envelope to:
Pinkbike.com
Po Box 610
Squamish, BC, V8B 0A5
What's the best way to paint my bike?
The moderators at Pinkbike.com have come up with a forum entry for the easiest ways to paint your bike, or bike parts.
Check it out here.
How do I go about getting an advertisement on Pinkbike.com?
If you are interested in advertising on Pinkbike.com, please visit our Advertising page.
I still can't find a solution to my question; what should I do?
If you are still unsure about something, please feel free to contact us.
- General Site Issues: radek@pinkbike.com
- Editorial Issues: karl@pinkbike.com
- Advertising: karl@pinkbike.com
Is ordering online safe?
Pinkbike.com does support a store. We support purchases made with MasterCard, Visa, and through PayPal. In addition, for your safety, once your order has been processed your credit card number is encrypted, then the order is deleted. This way, Pinkbike does not store any personal information about your order. If you have any questions regarding store purchases please contact Web Store

Photo and Video Usage

How do I upload an image or video?
Once registered, click on the tab associated with the item you would like to upload (i.e., 'Photos' or 'Videos') at the top of your screen. Above the list of photo or video categories you should see a link either called "Upload Photos", or "Upload Your Videos". Simply click on that link, and follow the steps that follow. Watch the video.
How do I upload an image from mobile?
Just email a photo from your phone (or any other device that supports emailing) to post@pinkbike.com. Your photo will show up in your 'Mobile' album. Click on the link to view a video with an example. Watch the video.
How do I remove an image or video?
In order to make an image invisible to other users, you can move it to your Trash folder, an album that is placed in your photo section. Just click on the 'Move' button, select the images/videos you would like to move to the trash, select the Trash album and click "Move Selected To".
What photo/video formats does Pinkbike support?
For best results when uploading video you would want it to be exported to a h.264 codec. We support most generic file types for video (.mov,.avi.flv) and most photo file types (.bmp,.jpeg,.gif).
How do I add/remove comments from an image or video?
In order to add a comment to a picture or video, you will have to be viewing it first. While you're viewing the picture or video, simply scroll down and type your comment in the empty text box and click the 'Submit' button, and it will submit your comment. In order to remove your comment from a picture or video, you have to be the owner of it (the person that submitted it to us). If that is true, you can click the red 'X' that is on the far right of the comment to remove it from your picture or video.
How do I disable comments on an image or video?
Scroll down until you can see a link labeled 'Disable comments' underneath your image. Once clicked, other users won't be allowed to add comments to your photos/videos.
What does POD/VOD mean, and how do I get it?
The tag POD/VOD refers to Photo of the Day (POD) and Video of the Day (VOD). Both of these items are moderator selected, however if you are interested in getting your video or image a review to be a POD or VOD, you are able to send them to News who will review them, and possibly make them a POD or VOD. Note: We do not promote movies or photos that have been poached, or stolen from any other users. As well, we do not link to photos or videos off different sites. POD/VOD's are always chosen from Pinkbike.com. If you are going to submit an image or video for POD/VOD review, please ensure it is promoting the use of a helmet, because safety comes first.
I got an error while trying to upload a file; what should I do?
If you have received an error while trying to upload a file we request you send an email to Radek Burkat along with the information about the file you are trying to upload, and an active email where can contact you back once the issue has been resolved.
What are favorites and how do I add them?
Favorites is a system we implemented to aid users in finding a photo or a video that they really like. What does it mean? A user can add an image or video to their favorites list by clicking the "Add to Favorites" button, located on the right side, underneath the user's Headshot. Then, once added to your favorites, you can view your profile, click on your favorites, and your favorite photos and videos will be shown.
Videos wont play for me; what is the problem?
If you are having issues while playing a video on our website please contact bugs@pinkbike.com with your issue.

Buy & Sell Usage

How do I make a post in the Buy & Sell?
Posting in the Buy & Sell should be a fairly straightforward process. What you want to do is visit the Buy & Sell page to start. On the left side of the main window you should see Post Ad. Click on that, and follow the steps that are shown. Note: When posting a Buy & Sell entry, try to include any information someone would like to know (i.e. price, weight, active phone number for day and night, email, color and/or size).
How do I repost my Buy & Sell ad?
Pinkbike.com does incorporate a repost function. What this means is that after your ad has been active for 48 hours or more, you have the ability to go and repost the item. In order to do this, view your Buy and Sell ad, and a button labeled "Repost" should be visible. Once clicked, it will repost the add.
How do I remove my ad?
Once your product has been sold, or you have decided you would like to remove your ad, you can either delete the ad, or mark it as sold. Deleting the ad will remove it completely from the database, leaving no trace of the item. If you would like, you can mark your item as 'Sold', which will remove it from the listing, but keep it in your history. A benefit of marking an item as sold could be if you sell a lot of items, you can build up a history, so people can see that you have been an active seller and can be trusted.
How do I search for listings in my area?
Pinkbike.com uses a left side navigation on the Buy & Sell feature. You have the ability to narrow your search right down to your town using our "Browse for your location" function. If you look at the left side of the main Buy & Sell page you should see listings for Canada, the United States, and any other countries that have ads posted in them. Clicking on each item will narrow it down to Province or State, and then down to Town or County. To return to the Country listing, simply click the << shown beside the Country name.
What about scammers?
Pinkbike.com is in no way responsible for transactions that take place through the Pinkbike Buy and Sell. The Buy and Sell is a fee-free classified community bulletin board and is not associated with our online secure store server. Pinkbike provides no guarantee or insurance for payment delivery, product quality or product shipping. Persons posting ads are legally responsible for what they post and Pinkbike.com will openly assist law enforcement in the criminal investigation of matters that take place through this website. Never send cash through the mail; postal money orders, and certified cheques are safer, as they can usually be traced and can only be cashed by the person named on the face of the document. Just remember that the postal money order / certified cheque is as good as cash to the person it's written to and doesn't provide you with a method of stopping payment once it's cashed. If you become the victim of a fraudulent transaction, immediately contact your local police, file a report, and have them contact Pinkbike.com for investigation assistance.

Forum Usage

How do I start a topic?
Starting a forum topic is as simple as it is fun. To start a forum topic, click the category you'd like it filed under (e.g., Freeride, DH, Non-Bike-Related). Then, click the link labeled 'New Topic', which will bring you to a page where you can start your forum topic. Simply fill in all fields (correctly); once you have done so, you can click 'Preview' to preview what your topic will look like, or 'Create Thread' to submit the thread, creating it under the chosen category.
How do I remove an image or video from a post?
Pinkbike.com uses a cool notification system. A white username at the top left corner of the page means that you currently do not have any new notifications. If this username is yellow, it means that you have a new notification. Notifications show you everything from when a user has submitted a comment on your picture or video, to if one of your friends has uploaded a picture, and also if one of your forum topics has a new post. To turn this function off for forum posts, simply scroll to the top of your forum topic, and click 'Unsubscribe'.
Code buttons and clickable smiles?
Pinkbike's forum implements a few different abilities. When submitting a comment, or creating a new forum post you should see a number of available buttons to click. There will be a B for Bold, an I for italics, a direct URL Link button, a PB Image button, a PB Video button, Youtube Video link button, Google Video link button, a Quote button, and a smilies button. Each one of these will do different things.
Can I edit my own posts?
Yes, you are able to edit your own posts. If you visit the forum entry you want to edit there should be an edit button on the right side of it. Click on that, and it will allow you to edit your post.
What are Moderators?
Simply put, moderators are the police of Pinkbike.com. They monitor our forums, our photo sections, and basically make sure nothing bad happens to the website in general. To view who the moderators are you can visit the About Us page.
How do I become a Moderator?
First of all, one of the criteria is to be able to set a good example for the community. Moderators are hired if the administrators feel that they need more people to help keep the forum clean and working properly, people who are responsible and can be trusted, who are dedicated and who are willing to spend time to make Pinkbike an awesome community. We hire moderators on a need-be basis. That means, when it comes time that we require them, we hire them. So please, don't apply.
Why have some of the words in my post been censored?
Pinkbike.com implements a content filter to ensure that all ages can look at our site and be pleased with what is shown. We do filter the words through a checking system that will censor out any profanity or racial words.
I found inappropriate content; what should I do?
Pinkbike.com requests that any inappropriate content you find to be reported to a moderator immediately. We try our best to filter out any inappropriate content that the forums, photo section, or video section may receive in order to make our website ideal for most users.