Pardon the potato quality, but we work with what we've got.
Keen eyes spotted this on Instagram, lurking in the background of an innocuous mid-ride photo. Inquiring minds want to know, so here goes a lot of conjecture as to what's new with this two-tone rig. We're pretty certain it's a Rocky, considering the bike is being ridden by Remi Gauvin - one of Rocky's star athletes - and features a typical Shimano/Fox/RaceFace build kit that we typically see on Rockies (Rockys?).
Despite the potato quality, this photo suggests a different layout than what we're used to seeing from Rocky Mountain. It's a lot more low slung than their traditional four bar setup, and it
looks to me like it could be a one piece rear triangle.
You can see the shaft of a Kashima shock peeking out the front of the shock tunnel, which likely means
X2, and therefore a bigger bike. Odds are high that it's an
Altitude, as that model hasn't seen an update since late 2020. It would also follows that Remi would be riding the enduro bike, considering his race discipline.
Regardless of the details that will no doubt be revealed in good time, it appears to be a pretty big departure from the layout that the Altitude currently uses, which can be modified to rider preference via their Ride-9 geometry adjustment and 2-position rear axle. The current Altitude sports 160mm of rear travel paired with a 170mm fork, which is still typical for the category and unlikely to change too much. The geometry is currently pretty modern, though I'd assume the seat angle will steepen quite a bit, and the head angle range (assuming adjustment carries over) will slacken a bit to revolve more around the 63°-64° mark.
The pictured bike uses a Shimano drivetrain, so no confirmation of whether UDH will be incorporated, though that's likely considering it's an option on the new
Slayer.
We've reached out to Rocky Mountain, and they politely declined to comment.
www.vitalmtb.com/forums/The-Hub,2/2020-MTB-Tech-rumors-and-innovation,10797?page=507
I have the previous generation Slayer and current generation Altitude (bought both brand new). I always cover my bikes in RideWrap or Invisframe. Within a year the clearcoat on the Altitude started lifting around the lower headset cup on the downtube side. It migrated down the downtube until it reached the RideWrap and the wrap stopped it from migrating further. After much back and forth with Rocky and a lot of help from the dealer it turns out if you RideWrap your frame the paint warranty is no longer valid.
I posted this is in a previous comment and Rocky reached out and said they would take of it. However, after the initial reach out they stopped responding and have ignored subsequent emails.
Just be aware of this if considering a Rocky - I just bought my 2024 bike and its not a Rocky.
We currently have stickers all over the frame for various compliance and information reasons. Because we manage these stickers, any frame damage related to removing these is covered.
I can't speak to the above case as I don't work in customer service but it is actively being worked on, and not being ignored at all.
Every shop that tried to carry Rocky in Austin closed within 6-12mos.
I appreciate your feedback, but this is a very not great look.
And yes, not responding to me is the same as ignoring. I would far prefer not having to post my experience here.
The warranty process isn't linear. I wish it could be, but there are many factors that come into play when warranty cases come up. The good news is when I checked, this case was active and not being ignored or denied.
We want to clarify that our paint warranty policy on bikes.com specifies that it may be voided if RideWrap or similar protective films are applied to the frame.
That being said, we apologize for any miscommunication or lack of response you've encountered during your interactions with our team. Since our customer service staff have returned from the holidays, they've reached back out to help where they can through the dealer. Customer satisfaction is a top priority, and we want to assure you that we are committed to resolving this matter.
If anyone else has questions or concerns, our customer service team is here to help and can be reached at info@bikes.com. We truly value your feedback, and your experience will help us improve our processes moving forward.
"But you can’t powder coat carbon (other than guerrilla gravity) or aluminum due to the heat associated with the process."
Lead is bad for people, but does a great job of making paint more durable.
The Chinese gov't rolls out policies very quickly, versus typical USA EPA slow phase out, so manufacturers haven't had as much time to develop alternatives.
ipen.org/news/china-adopts-new-lead-paint-standards-protect-children%E2%80%99s-health
This means paint on consumer goods is less durable.
Not sure what color your bike is, but Rocky looovvess a red bike, and red has poor colorfastness (ever accidentally washed something red in your light load? Also, this is why red bikes are faster)
Ride wrap should not void your warranty IMO.
If the paint is failing prematurely, the frame manufacturer should take responsibility.
That being said, a bike with failing paint is rideable, it's reasonable to expect some level of cost sharing, in these troubled times.
Also, I recommend to people regularly riding at altitude to use a UV spray:
www.westmarine.com/303-products-303-marine-recreation-aerospace-protectant--16oz.-132821.html
For every 1,000 meters (3,280 feet) of altitude, UV levels increase by about 10%
www.who.int/news-room/questions-and-answers/item/radiation-ultraviolet-.
Lousy customer service sucks.
I got it new and I haven't bought a Rocky new since then.
"Rocky Mountain does not warrant against any damage caused to your bicycle during installation or removal of any protective film products "
Curious if it's any different to rocky warranty
Dude put ridewrap on his frame, such as the company that he bought the bike from does for their pro team. He then had his clearcoat start to fail at his headtube, not where the ridewrap was. He left it for a time, and eventually went to get a warranty for the MANUFACTURING DEFECT that his frame had, that was in no way related to having a protective sticker on his frame.
That's crap. There's no way to spin that as reasonable. The paint failed, Rocky did not honour the warranty for the paint job, citing a poor excuse that wasn't even relevant, and then proceeded to ignore the customer. Notice they came in here and said they'd be willing to help? If they actually read his post, they'd discover he bought a new bike and has moved on.
Nothing about this incident is good customer support. This was poorly handled from dealer to forum.
What's being defended here is whether it's reasonable for a company to void paint warranty if there's a chance that the product could cause damage if improperly applied/removed. I can certainly understand why that might be the case, and obviously a number of other manufacturers feel the same way.
I think it's important to make a distinction between the those two issues.
@sherbet : As in any conversation, replies are to whatever is being said in the conversation. The @-mention already helps clarify which comment is being replied to.
Its gonna be beaten from day one, your gonna lose 50% of its value and your going to be spending on it regularly!
And not a jab at you of course but f*ck any company that would deny a warranty based on a possibility. Figure it tf out then. That's what people pay a premium for.
For example, with Santa Cruz, they're pretty clear about it because its pretty cut and dry. If the damage is caused by anything but their own mistake or a defect, they likely wont cover. The implication being they'll figure it out and determine that. Not just provide some blanket statement implying you cant make any upgrades to your bike.
Rocky Mountain, even in their response here just cited that wrap CAN void the warranty, completely ignoring the issue here while crying about staff being off as an excuse for poor CS.
If you feel this particular failure couldn't be caused by this protective film, put a bit more effort in your comment and for instance explain why the failure mode I described in my previous post isn't a possibility.
It's just infuriating to see a company happy to be associated w a product if it means dollars coming in to the race team, but then turn around and f*ck their customers because honoring their warranty would mean dollars going out. It's a have my cake and eat it to mentality that is absurd.
Whatever, I knew RM was overpriced. Now I know warranty service sucks too. Just one more reason I'm not buying one of their bikes anytime soon.
@vinay, 2 f bombs and I need to chill? Why are you so hellbent on defending this clearly shitty company? And don't tell me it's because other brands also suck. We can focus on them when there is an article about them and someone makes the effort to give us insights into their warranty process.
Yeah where it's disconnected to the warranty issue you are seeking resolution on it is not so great of Rocky. All noted- I had thought (until now) they were good for customer service (or at least not known for being bad)
"Okay I'll happily buy a new bike at full cost then"
Thats what I'm reading.
What I'm reading is you're ultimately giving companies the ability to do whatever they want.
Again, might be missing the point but just sounds like you're more lenient with companies and saying they don't need to investigate if they don't want to, to each their own I guess.. Small staff, big staff, it's big money. I don't demand anything at the snap of a finger but if I pay you big bucks, I eventually expect to be taken care of. The money I paid does not change and not should the CS throughout the duration of the life of the bike of terms of the warranty.
And its funny how you think about this considering I've received the best CS from the smaller companies. In fact, it's pretty much widely observed the bigger the corp, the worse the CS. The smaller staff might make it less timely but should make it way better.
@drjohn: The "much better quality" version of the pic on "the other site" (you can say it's VitalMTB, it's okay) is simply an AI upscaled version of this one.
Cabbage cam?
*my skill level won’t allow it.
Third post down theres a pic of a drawing of the new suspension design
www.vitalmtb.com/forums/The-Hub,2/2020-MTB-Tech-rumors-and-innovation,10797?page=507
www.mtbr.com/threads/2024-altitude-instinct.1224181
*cough*
www.pinkbike.com/photo/25541649
Lots (all?) of Fox shocks can come with Kashima, so not sure where "kashima means X2" comes from.
Also no idea how you think you can see anything in that area, the background is the same color as kashima, it's blurry af and compressed to hell and back. Must be using CSI "enhance" over there.
There were also leaks of this from Rocky dealer pre-season materials on some Rocky-specific threads. They weren't pics, they were line drawings, buy they were low slung and used a shock tunnel. I will not link here bc someone probably broke an NDA to leak them (and I'm too lazy to dig it up).
Basically it looked like Rocky and Santa Cruz had a lovechild, and this spy pic kind of confirms that.
I own and just love the current version, so I'm hoping this new one manages to be an improvement and not a departure from the bike's identity (quick-ish handling for an enduro bike with one of the most progressive leverage curves you can buy.)